Privacy Policy

Last Updated: June 2026

1. Who We Are

Action Exteriors Austin is a residential and commercial roofing contractor serving Greater Austin, Texas. This Privacy Policy explains how we collect, use, and protect information gathered through our website at actionexteriorstx.com.

2. Information We Collect

We collect information in the following ways:

• Contact forms: When you submit an inspection request, contact form, or lead form on our Site, we collect your name, phone number, email address, property address, and any details you provide in your message.
• Phone calls: We use CallRail for call tracking. When you call our tracked phone number, the call may be recorded for quality and training purposes. Call data including the number dialed, duration, and source are logged.
• Website analytics: We use Google Analytics to collect anonymized data about how visitors use our Site, including pages visited, time on site, and general geographic location. This data does not identify you personally.
• Cookies: Our Site uses cookies to support analytics and functionality. You can disable cookies in your browser settings, though some features of the Site may not function properly.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and schedule inspections or consultations
• Provide roofing services you have requested
• Follow up on estimates or ongoing projects
• Improve our website and marketing based on analytics data
• Comply with legal obligations

We do not use your information for automated decision-making or profiling.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We use third-party tools such as Google Analytics, CallRail, and Web3Forms to operate our website and process form submissions. These providers have their own privacy policies and are contractually required to protect your data.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process.

5. Call Recording

Calls made to our tracked phone number(s) may be recorded for quality assurance and training purposes. By calling us, you consent to the possibility of call recording. If you do not wish to be recorded, please let us know at the start of the call.

6. Data Retention

We retain contact and lead information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you would like your information removed from our records, please contact us and we will honor that request promptly.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of future marketing communications at any time

To exercise any of these rights, contact us using the information below.

8. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. External Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: